On the morning of September 11th, 2001, Jeff Springer was the common businessman as he left for work in the South Tower of the World Trade Center. Jeff left his wife and daughter asleep at home with his son hundreds of miles away at college. By 9:00 am what had begun as a typical workday had turned into a nightmare as Jeff was responsible for the evacuation of the 69th floor of the Second Tower. Leaving a quick voice message for his wife, Ruth, that he was fine, Jeff began to descend through the building with his business associate Frank Iovino. Ruth was at the gym when she saw the breaking news of the attack. She watched television as the second plane hit the tower right at Jeff’s floor. The Springers' son, Zac, was alone in his apartment when he turned on the television. In a dreamlike state, he made his way to Boston University to surround himself with his friends as they watched the attacks unfold on the news. Descending through the building, Jeff came across a woman, Elaine, struggling to continue climbing down the stairs. Unable to leave her stranded in the building, Jeff and Frank, carried her down the stairs with them. As they exited the building, Jeff and Frank helped Elaine to the paramedics and began to evacuate the area that would become known as Ground Zero. Moments later the First Tower fell. Still, Ruth, Zac, and their daughter had no idea if Jeff was alive or dead. After a long night struggling to reach his family, Jeff reunited with his loved ones, lucky enough to return to his family, but knowing many families would never be reunited again.